Booking and service terms
These are the terms for your consultation and service. Read them before booking and contact us if anything is unclear.
Booking and booking fee
If you know which service you need, book directly in Planway. Book now
- A 50% booking fee secures your appointment. It is non-refundable once the hair has been ordered and prepared specifically for you.
- Any additional hair or extra time needed on the day is charged separately.
Consultations
If you are unsure which service to choose, send hair details and photos through the free online consultation. We help you choose colour, length, hair weight and a treatment plan. Free consultation
- Online consultation is free and lasts 20 minutes. An in-person consultation costs DKK 100. Book your in-person consultation by messaging us on Instagram, our preferred option. You can also send a text.
- Cancelling or rescheduling a consultation less than 48 hours before the appointment incurs a DKK 200 charge. This applies both online and in person.
Service cancellation, no-shows and rescheduling
- Cancelling a service less than 48 hours before the appointment or not attending incurs a charge of 100% of the booked service price.
- Reschedule a service at least 48 hours before the appointment. Later rescheduling means losing the booking fee.
Before and on the day of your appointment
- After booking directly, send us 3–4 photos of your hair on Instagram so we can choose the right hair colour. Send photos on Instagram
- After your consultation, do not cut, color or chemically treat your hair before your extension appointment.
- Before application, wash your hair twice with shampoo only, use no other products, and arrive with completely dry, straight hair.
- Guests are not allowed during appointments.
- If your hair has not been washed before your appointment, you can book a wash/blow-dry for DKK 400 (30 minutes).
Arriving more than 10 minutes late may result in your appointment being cancelled without a refund of the booking fee.
Completed services and responsibility
- Completed services are final and are not refunded.
- Results depend on following our professional recommendations for hair weight and placement.
- The salon is not responsible for problems caused by improper aftercare or styling services elsewhere.